We apply the rate agreed upon by the Body Corporate, which is based on the bulk rate negotiated with the supplier. A separate supply charge is added as a line item to calculate the contractually agreed amount for your building. Each unit has its own meter, so the cost for each residential unit is determined by its actual metered usage. Eligible customers in Queensland will still receive the pensioner rebate.

Silver Asset Services issues bills based on the meter readings recorded for your unit. If your bill is higher than expected, it is likely due to increased consumption. If you believe there may be an error, Silver Asset Services can arrange a check read of your meter. However, please note that additional costs may apply if no errors are identified.

We are pleased to provide a variety of payment options to suit most unit occupiers, including BPAY, and credit card. Details for these payment methods can be found at the bottom of your bill. Additionally, you can set up direct debit online by logging into the my account portal.

If your account is not paid on time, additional charges will apply. Details of these charges are available on our website. Additionally, the Body Corporate may require a security deposit if you are considered a credit risk. This deposit is fully refundable upon finalisation of your account.

You will typically receive bills either monthly or quarterly, depending on the Body Corporate’s requirements. Many body corporates are transitioning to monthly billing to make the billed amounts more manageable for residents.

You will have 19 days from the invoice issue date to pay your bill.