Similarly, to the electricity rebate the Queensland Government also offer a rebate to reticulated natural gas customers who hold an eligible concession card. SAS often receive queries regarding this matter but unfortunately customers within a reticulated gas embedded network aren’t entitled to receive this rebate and here is why.
Developers of high rises and new apartment buildings often install a centralised hot water system which utilises reticulated natural gas to provide efficient hot water to all areas within the building. Each of these areas, including the individual units, will have its own hot water meter installed to record the number of litres consumed from the centralised plant.
Unfortunately, as these meters simply measure the number of litres used and not the specific gas used to heat the water, the resident is not entitled to receive the reticulated natural gas rebate under the eligibility criteria.
Apartment buildings may also have a cooktop in the kitchen, or an external gas BBQ point that utilises reticulated natural gas however this supply is often unmetered, and customers are charged for this usage through what is known as an “unmetered appliance tariff”.
Again, because this reticulated natural gas supply is unmetered the resident is not entitled to receive the rebate under the eligibility criteria.
The conditions of this rebate also specifically state the below:
- The rebate is not available to users of bottled or cylinder (LPG) gas or bulk hot water systems.
SAS have further investigated this matter by consulting the relevant government department and have received confirmation that our reticulated gas embedded network customers are not eligible to receive this rebate but if you would like further information please visit: https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/residential-homes-rebates
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