Terms and Conditions
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Terms and Condition For Supply


  • This agreement is about the sale of energy to you as a small customer at your premises. The agreement is a standard retail agreement that starts without you having to agree to these terms and conditions.
  • In addition to this agreement, the energy laws and other consumer laws also contain rules about the sale of energy and we will comply with these rules in our dealings with you. For example, the National Energy Retail Law and the National Energy Retail Rules (‘the Rules’) set out specific rights and obligations about energy marketing, payment methods and arrangements for customers experiencing payment difficulties.
  • Click for the Terms & Conditions PDF.


Complaints and Dispute Resolution


  • Silver Asset Services are dedicated to providing the best customer service to all of our clients and take complaints and disputes seriously.
  • For further information regarding our complaints and dispute resolution process please click here
  • We have an easy accessible complaints process in place should something go wrong. Please note, that for our NSW customers, you also always have the option to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance, at https://www.ewon.com.au/ For our other customers there are external bodies who offer free, independent advice to exempt network customers such as the Australian Energy Regulator (customers Australia Wide) https://www.aer.gov.au/

Additional Fees:


Please find below a summary of our additional fees and charges.

 Name:  Definition:  Amount:
 Reconnection Fee  This fee will be applied to your account when you move into your property and added to your first bill. This fee is passed through from sub-contractors and may vary.  $11.00 (Incl GST)
 Disconnection Fee This fee will be applied to your account when you move out of your property and added to your final bill. This fee is passed through from sub-contractors and may vary.  $11.00 (Incl GST)
 Disconnection Fee
 (Relating to non-payment)
This fee will apply when your property is disconnected due to non-payment. This fee is passed through from sub-contractors and may vary.  $11.55 (Incl GST)
 Reconnection Fee
 (Relating to non-payment)
This fee will apply when your property is disconnected due to non-payment. This fee is passed through from sub-contractors and may vary.  $11.55 (Incl GST)
 Late Payment Fee May apply if your bill is not paid by the due date.  Not applicable to electricity  $16.50 (Incl GST)
 Legal Action pending Fee  May apply if your bill remains unpaid. Not applicable to electricity.  $16.50 (Incl GST)
 Dishonoured Payment Fee  A fee may be applied to your account by the nominated payment house if your payment is dishonoured.  Charged by payment house.
 Security Deposit   The Body Corporate may require a security deposit to be paid at their discretion and as per legislative   requirements. Failure to pay by the due date may result in interruption to your supply. The security deposit   will be refunded after 1 year of continuous payment of bills on/before the due dates.  Varies 
 Check Meter Read Fee  This fee may apply if you request for a check meter reading to be taken for your unit due to concerns   regarding your bill. If no errors are found to have been made this fee will appear on your next bill. If an error has been made, this fee will not apply.  Passed through by sub-contractors

If you require further information or clarification regarding any of these please contact us by phoning 07 3010 5560.